FAQs | Purvis Industries



What is the difference between a 'Product List' and a 'Saved Cart'?

'Product List' is a shopping list that allows you to group products, making it easier to reference items while shopping. A 'Product List' may be created by individual users or through an import request. Changes made to imported lists are visible to all users with access to the ‘Product List’. A 'Product List' created by an individual user is only visible to the list creator and may not be shared with other users.

Contact [email protected]  for additional details on 'Product List' import requests. 

'Saved Cart' are shopping carts that are saved and may be shared with other registered users in your company.  When a 'Saved Cart' is shared with another user, the recipient of the shared list will be able to see all products in the 'Saved Cart', along with any updates the sharer makes to the cart in the future. We recommend customers build 'Product Lists' or 'Saved Carts' by specific machine types to help streamline ordering replacement parts if a machine breaks down.

"Error - Unable to checkout item(s) with zero price." 

How to checkout if your shopping cart only contains 'Non-stock' item(s)

The below options are available to those showing ‘Non-stock Item(s) in their carts. (Note: All 'Non-stock' items have an Item# = '000000'. )

1.) Add a stocked item to your shopping cart with a comment requesting the stocked item be removed from your order.

  1.              a) Add the needed 'Non-stock' item(s) to your shopping cart
  2.              b) Add a 'Stocked' item placeholder in your shopping cart (‘Stocked’ items have Item#s

                   greater than '000000')

  1.              c) Insert ‘Line-Item Comments’: "Remove and replace with 'Non-stock' to the 'Stocked' item”.

Once the order containing the stocked item is generated, our sales team will delete the appropriate item from the Sales Order number and replace it with 'Non-stock' items only.


2) If the item is not needed immediately, you may continue to build your shopping cart and check out once the stocked item(s) are added to the cart.


3) Request the 'Non-stock' by calling your local sales representative or visiting the Purvis branch nearest you.

*Updated on 3/30/22

Who receives my online 'Request for Quote'?

Once you have sent your quote, it will be directed to your local sales representative, who will contact you for more details. Please expect a 1–2-hour response time for inquiries submitted during normal business hours.

Am I able to load Customer Part Numbers on the site to order items?

Yes - our site supports Customer Part Number, but only through imports. Please email [email protected]  to learn more about Customer Part Number setups.

How do I get started using eCommerce through Purvis?

Simple! Register online and contact your local Purvis branch to get started. Once your account is verified, your Account Manager will contact you with helpful login information. We are excited to have you aboard!

Why does the pricing show to be a penny?

Products that show a price of $0.01 are considered 'Price on Request' or 'Made to Order’ items. These products do not receive standard pricing from our vendors. You may still add the product to your shopping cart; however, the pricing will need updating once the order is received by one of our sales representatives. A sales representative will confirm pricing with the vendor and then reach out to you with pricing information, and to verify that you would like to proceed with your order.

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