RESOURCES


FREQUENTLY ASKED QUESTIONS

What are the difference between a 'Product List' and a 'Saved Cart'?

'Product List' are shopping list that allow you to group items to make it easier to reference items while shopping. 'Product Lists' can be created by an individual user or can be requested to be imported. If they are imported and added any changes made to the 'Product List' will be visible to all users with access to the 'Product List'.  'Product Lists' created by an individual user will only be visible to that particular user and cannot be shared with other users. Contact  eCommerce.help@purvisindustries.com  for additional details on 'Product List' import requests. 

'Saved Cart' are shopping carts that are saved and can be shared with other registered users in your company.  When a 'Saved Cart' is shared with another user, the recipient of the shared list will be able to see all products  in the 'Saved Cart' along with any updates the sharer makes to the cart in the future. We recommend customers to build 'Product Lists'  or 'Saved Carts' by specific machine types to help streamline ordering of replacement parts if a machine breaks down.

Why do I keep on receiving an error message telling me the item is not available to be ordered through the web?

The item you are trying to ordered is considered a 'non-stocked' item and is ineligible to be priced online. Therefore, you will need to contact our local sales representative for more details and quoted pricing.  If this item is intended to be used in repeat orders, please have your sales representative request a new part setup. Once the new part has been setup, you will not longer receive the error message.

*Updated on 5/18/2018: We are currently working on implementing new functionality that will allow us to process and send over 'non-stock' items online. We will let you know once this functionality has been completed.

Who receives my request for a quote online?

Your local sales representative will be sent the quote online and they will contact you for more details and let you know once the quote is visible. Please expect a 1-2 hour response time for inquiries submitted during normal business hours.

Am I able to load Customer Part Numbers on the site to order items?

Yes- we are able to support Customer Part Numbers online, but require them them to be imported. Please email ecommerce.help@purvisindustries.com  to learn more about Customer Part Number setups.

How do I get started using eCommerce through Purvis?

Simple!  Register online and contact your local Purvis branch to get started.  We will verify your account and your Account Manager will contact you with further information to get you online!  We're excited to have you aboard!

Why does the pricing show to be a penny?


If you come across a product that shows a price of $0.01, this item is considered to be a 'Price on Request' item. These items are products that we do not get standard pricing on a regular basis from our vendors. You are still able to add the product to your shopping cart, however the pricing will have to be updated once the order is received by one of our sales representatives.. Our sales representative will confirm pricing with vendor and will confirm with you whether or not you would like to continue to process the order.


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