OUR CUSTOMER COMMITMENT


OUR MISSION STATEMENT

We keep industry running and employees working to enrich our communities by providing superior technical products, solutions, and services.

OUR CUSTOMER COMMITMENT

At Purvis Industries, we have the simple guiding principle that we treat our customers in the way we would want to be treated.  We strive to reflect that in our core values every day:

 

Integrity   – We will do what we say we will do, every time.  We will earn your trust with our execution and have our actions back up our words every time we interact.

 

Respect   – We respect the fact that you have a business to run and that your time is valuable.  We will listen patiently to your challenges and questions, explain our solutions, thoughts, and reasoning, and act in every way as a part of your team to help you improve your business.

 

Honesty   – We will give advice and offer products that we stand behind because they are the products we would use ourselves if it were our plant or equipment.

 

Customer Success   – Your successes are our successes.  When we work together to improve your process, we make your plant stronger and more competitive.  This keeps your plant thriving and puts more of your neighbors and friends to work, which results in more resources coming back into your community.

 

Partnerships   – We love partnering with our customers and our suppliers!  When our experts team with factory experts,  we solve your toughest applications through our combined years of experience and the latest technologies.

 

Passion   – We love our jobs!  We love what we do and want to share that enthusiasm with our customers.  We want you to look forward to calling us, because not only are we going to solve your problem together, we’re going to enjoy doing it.

 

Those Who Serve   – Service is the attention you receive when you ask for help.  It’s the knowledge that when you call, we care about your problem and it just became our problem as well.  It’s putting the customer first, and addressing your problem or issue is important to us – and you should see that it’s important to us!